Developing A Lean Process Renovation Method

[Flickr:Thumb:Small]In many organizations, what’s often called leadership is really management. Activities such as planning, analysis, problem solving, strategy, process improvement, goal setting, measurement, and such are critical. And they call for good intellectual thinking. But for all their importance, they don’t add up to leadership.

Many companies are looking at process improvement tools like Six Sigma or Lean to improve their bottom lines. By adding behavioral assessments to the mix they will be sure they have the right people in doing the right things in the right way. That’s the key to success in today’s market.

J. The process improvement methodology can be straightforward. There are other approaches besides this one. Some will yield better results, but may require much more skill and complexity. The methodology is only a framework. Technical expertise and creativity are also needed. Beware of either letting “industry experts” drive the solution down the same old roads and also letting those ignorant of industry lessons learned move into naive approaches.

Would you like a simple, effective approach to process improvement? This is a generic method for almost any type of process and is intended as a guide of things to do, rather than an in-depth tutorial. Because it’s generic, it doesn’t contain discipline-specific technical advice. While it outlines a methodical approach, we also encourage creativity in concert with it, because the biggest breakthroughs happen when method and creativity find a way to co-exist.

o Internal Process Improvement Checklist

Here is a list of improvement ideas to help out. Keep in mind that some of these are radical and may require planning and coordination. For example: don’t eliminate inspections of nuclear pressure vessels without some overarching quality strategy in place, along with customer and regulatory approvals!

The data
from your tally chart once organized as a histogram (bar chart) or a Pareto
chart can then be used to direct your efforts to resolve problems and improve
your business performance. After all what we are aiming for here is continuous
process improvement, not just gathering data. Now we need to find a solution to
the top issues as indicated within your analysis.

Green Belt question and answer practice constitutes a core part of the training curriculum for Six Sigma certification. The leading process improvement methodology of Six Sigma is at heart a practical, applied discipline – yet certification surely also demands mastery of a detailed body of knowledge. Most training programs are anchored in the classic problem-solving approach of DMAIC, or Define, Measure, Analyse, Improve and Control.

o Internal Process Improvement Checklist
Here is a list of improvement ideas to help out. Keep in mind that some of these are radical and may require planning and coordination. For example: don’t eliminate inspections of nuclear pressure vessels without some overarching quality strategy in place, along with customer and regulatory approvals!

Histograms and Bar Charts are a simple and important quality tool to help you to continually improve your processes. Continuous Process Improvement however does not just happen, it must be planned and managed carefully. Tools such as histograms are used as part of larger improvement programs and are used in conjunction with other tools such as tally charts or SPC. You can learn about these other quality tools by reading; Seven Quality Tools.

According to the Software Engineering Institute (SEI, 2008), CMMI helps “integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.”

Cost saving or cost avoidance benefits. These are process and practice changes that allow you to remove costs from the organization or to delay or avoid new expenses. This is where process improvement efforts are often focused. Every organization should be looking at running as efficiently as possible. Remember though that no organization has ever cost-cut their way to roaring success!

Histograms or bar charts are quality improvement tools that are often neglected, but can give powerful analysis of your problems. Continuous process improvement requires that we collect data through simple Quality tools such as a tally chart, but then we need to be able to analyze this data, one of the simplest tools to do this with is a histogram or bar chart, a quality tool that many of us will be familiar with from school.

ABOUT PATNI
Patni Computer Systems Limited (BSE: PATNI COMPUT, NSE: PATNI) is a global IT Services provider servicing Global 2000 clients in the Manufacturing, Insurance, Banking & Financial Services, Retail, and Energy & Utilities industries. Patni’s technology focus spans e-business solutions, enterprise applications, embedded technology solutions and enterprise systems management. Patni is an ISO 9001:2000 certified and SEI-CMMi Level 5 organization, assessed enterprise wide at P-CMM Level In keeping with its focus on continuous process improvements, Patni adopts Six Sigma practices as an integral part of its quality and process frameworks.
Patni is one of the Top 6 Indian-based companies who operate optimized global delivery models for customers, fronted by a strong local consulting capability.
For more information visit www.patni.com�>www.patni.com or contact mktg@patni.com.

Six Sigma is well known as a process improvement methodology with the over-arching goal to achieve Six Sigma quality. Six Sigma quality is achieved when a process generates 3.4 defects per million opportunities or per million products or fewer. The ISO and ASTM have issued industrial standards related to Six Sigma. However, there are no ANSI International standards regarding Six Sigma, though ANSI has issued other quality standards.

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